FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer discounts for bundled services, as well as $25 off for all new customers. Our prices reflect our commitment to excellence, as well as our cutting-edge tools and full insurance to cover every tool and each person we bring onto your property. We also guarantee all of our services. If you are not fully satisfied when we leave, please call our office as soon as possible and we will offer a solution.
- What is your typical process for working with a new customer?
You can reach out to us by phone, through Thumbtack, or by visiting our website to request a quote. From there we will do our best to get all of the information we need over the phone, and it's likely that we will ask you to send pictures of your building from every angle. We will then call you with a quote. Once you've accepted or adjusted the quote, you pay 50% upfront and we'll schedule a time to come clean your space as soon as possible. Once the job is complete, we'll send you an invoice for the other 50%. We'll also call to follow up, to make sure everything went perfectly!
- What education and/or training do you have that relates to your work?
All of our technicians go through a thorough training process before ever stepping foot on your property. Once they are trained, they work in pairs or groups with other more experienced technicians. The goal for each technician is always that they will one day also become a trainer. All of our staff receive continuing education, both with new tools and continuous safety precaution reminders. We are fully insured, so you can feel comfortable knowing that our technicians are safe and covered on your property.