FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have a trained sales team that closely examines your order details in your first stage of contact with DPS 360 in order to provide precise fair prices based on factors such as estimated duration of your project, scope, level of complexity and required skill and workforce as well as needed materials.
- What is your typical process for working with a new customer?
The first point of contact is with our sales team as explained above. Once sufficient info has been exchanged and a quote has been given, the sales team arranges an appointment according to the technician’s availability and the customer’s preference. The next step is registering the order in our CRM system that creates a smooth convenient environment for managing the order from then onwards. On the appointment date, both the customer and the technician(s) are sent reminders about the appointment to double check everything. The technicians are set to arrive within a 3-hour time slot to start the job considering possible traffic, distance from previous job locations and/or any extra tasks they might have been assigned to on their previous orders. Our management systems tracks every step of the order. Upon the completion of the project at your location, our QC department reaches out via text/call to request your review of the experience in which case if all is well, the technician/customer service guides you to submit your payment.
- What education and/or training do you have that relates to your work?
Ikbal, the owner and technical director, has been in the field for more than 15 years having taken many supervisor positions at maintenance and handyman service companies and has multiple licenses and certificates. Our partners/technicians undergo rigorous background checks and technical interviews when starting at DPS 360. Our QC department constantly examines every single order in order to ensure customer satisfaction and excellent quality.