FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide competitive price. Also have special offers: - 10% off for a membership; - free estimate; - free service call fee.
- What is your typical process for working with a new customer?
1. Initial Contact: Customers reach out via phone, email, or website to describe their plumbing needs. 2. Scheduling: We coordinate a convenient appointment time for an on-site assessment. 3. Assessment: Our plumber evaluates the issue and discusses findings with the customer. 4. Estimate: We provide a transparent quote for the required services, which needs customer approval. 5. Service Execution: Our team performs the work efficiently and keeps the customer informed. 6. Final Walkthrough: We review the work done with the customer and offer maintenance tips. 7. Follow-Up: We check in afterward to ensure satisfaction and address any future needs
- What education and/or training do you have that relates to your work?
Professional trainings, certificated trainers, licensed plumbers