FAQs
- What is your typical process for working with a new customer?
* Diagnose the issue over the phone. * Follow-up with a personal visit or equipment drop-off * In depth analysis and prognosis of the issue. * Remedy the issue.
- What education and/or training do you have that relates to your work?
* BSc in Computer Science. * Associate Degree in Computer Science.
- How did you get started doing this type of work?
* Over 17+ yrs in the Tech Industry. * Software development. * Troubleshooting related to hardware and software.