FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Prices can vary based on the extent of the damage, the type of services needed (water extraction, mold remediation, fire damage restoration), and the size of the affected area. We offer complimentary assessments during our normal business hours to evaluate the full scope of work in order to provide the best plan of action.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer in emergency restoration involves several key steps: Initial Contact: Customers can reach us via phone, email, or our website. We prioritize quick responses to ensure you feel supported during this stressful time. Assessment: We schedule a prompt visit to assess the damage. Our team conducts a thorough evaluation to determine the extent of the issue and identify the necessary mitigation steps. Scope of Work: After the assessment, we provide a transparent, verbal consultation outlining the scope of work, timelines, and costs. We ensure you understand every aspect of the process before moving forward. Insurance Assistance: If applicable, we guide you through the insurance claims process, helping with documentation and direct billing to streamline the experience. Mitigation Plan: Once approved, we develop a tailored mitigation plan that addresses your specific needs, whether it's water damage, fire damage, mold remediation or biohazard/trauma cleanup. Execution: Our trained and licensed technicians carry out the mitigation work efficiently and professionally, using advanced equipment and techniques to prepare your property for the rebuild process. Final Walkthrough: After completion, we conduct a final walkthrough with you to ensure everything meets your expectations and address any questions or concerns you may have. Follow-Up: We follow up after the job is done to ensure your satisfaction and provide any additional support you might need. Our goal is to provide a seamless and stress-free experience while delivering high-quality restoration services.
- What education and/or training do you have that relates to your work?
Restoration 1 of Rancho Cucamonga is an IICRC Certified Firm, insured and bonded.