FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At our cleaning company, we believe in transparent and fair pricing. Hereโs what our customers should know: โ Competitive Rates โ Our pricing is based on the size of the space ๐ , type of service ๐งผ, and cleaning frequency ๐ (standard, deep cleaning, move-in/move-out, etc.). ๐ฒ No Hidden Fees โ We provide upfront pricing ๐ต with no surprise charges ๐ซ๐ฐ. If any additional services are needed, we always discuss them with the customer first. ๐ Custom Quotes โ Every home or office is different, so we offer free consultations ๐ to provide accurate quotes tailored to your needs ๐ฏ. ๐ฟ Eco-Friendly Option โ Prefer green cleaning products? ๐ We offer this as an optional add-on at a small additional cost ๐.
- What is your typical process for working with a new customer?
Hereโs how we typically work with a new customer: Initial Consultation & Needs Assessment ๐๐ฌ โ We start by having a conversation to understand the customer's needs, the type of space, and any special requirements (e.g., cleaning preferences or areas of focus). Customized Quote ๐ฒ๐ โ Based on the consultation, we offer a customized quote tailored to the space and services needed. We make sure to clearly outline costs, timelines, and any optional services. Scheduling & Confirmation ๐ โ๏ธ โ Once the customer approves the quote, we set a date and time for the cleaning service that works for them, and confirm all details. Cleaning Service ๐งฝโจ โ Our professional team arrives on time and provides high-quality cleaning based on the customerโs specific requests, ensuring satisfaction with every service. Post-Service Check-In & Feedback ๐๐ฌ โ After the cleaning, we reach out to ensure the customer is happy with the results and ask for any feedback to improve our services. Follow-Up & Future Appointments ๐ ๐ โ If the customer is satisfied, we schedule future cleanings and keep them informed about any special offers or loyalty discounts.
- What education and/or training do you have that relates to your work?
I have a strong background in both business management and professional cleaning techniques. Hereโs a bit about my education and training: ๐ Business & Management Training โ I have experience in business administration and customer service, which helps me run an efficient, client-focused company. ๐ฟ Eco-Friendly Cleaning Education โ Iโve taken courses on green cleaning techniques and safe chemical usage, ensuring we offer non-toxic, eco-conscious solutions. ๐ฅ Team Training & Leadership โ I continuously train my team in the latest cleaning methods, customer service, and safety protocols, so we always deliver top-quality results. ๐ช Hands-on Experience โ Beyond formal training, Iโve spent years in the field, perfecting efficient and thorough cleaning techniques.