FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing Information for Customers 📃 ◻️◾️ Transparent Pricing: Our rates are based on the size of the space, the type of cleaning, and the scope of work. ◼️◽️No Hidden Fees: All costs are clearly outlined during the initial consultation. ◻️◾️Discounts: We offer discounts for regular cleaning schedules or referrals. ◼️◽️Additional Fees: Extra charges may apply for specialized services (e.g., post-construction cleaning). ◻️◾️Custom Quotes: Every project is unique, so we provide tailored quotes to match your needs and budget.
- What is your typical process for working with a new customer?
Typical Process for Working with a New Customer 🔶️Initial Contact: We discuss the customer's needs, such as the type of cleaning, the size of the space, and any specific requests 🔸️Consultation and Quote: Based on the details provided, we offer a personalized quote and explain the scope of services. 🔶️Scheduling: We agree on a convenient date and time for the service. 🔸️Service Execution: Our team performs the cleaning according to the agreed plan, ensuring attention to detail. 🔶️ Follow-Up: After the service, we check customer satisfaction and address any feedback to ensure a positive experience.
- What education and/or training do you have that relates to your work?
🔳Training in Sanitation Standards: Employees learn hygiene and sanitation standards to ensure cleanliness and safety. 🔲Practical Experience: The team gains hands-on experience directly on the job to provide high-quality services. 🔳 Customer Service Skills: Employees are trained in effective communication and taking customer preferences into account. 🔲Specialized Training: For example, cleaning specific surfaces like glass, wood, or stone, as well as removing tough stains.