FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For cleaning, our prices are based on the size of the grill and range from $350 to $550. For service calls, the price is $200 for the first hour, $95/hr after the first hour, broken down into 15 minute increments. We always provide a quote in writing prior to scheduling your job.
- What is your typical process for working with a new customer?
In most cases, we are able to provide a quote to you over the phone based on your description of photographs your provide. We send you the quote electronically and select a date convenient to you for the service. We send you an email reminder two days before the service and a text message the morning of the service. When we arrive, we put down construction site paper and/or plastic to protect your patio, deck, counter tops and walls. Then we get to work, removing all the internal components of your grill, then cleaning the heater box and all the parts we took out. We use a steam cleaner and other power tools to remove all the grease from the cooking surface and surrounding areas. When we're done, we clean the area leaving it as good as or better than we found it.
- What education and/or training do you have that relates to your work?
We have technicians that are experience in cleaning and others that specialize in repairs. We are familiar with all brands of grills and are able to fix any problems you may be experiencing.