FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every job gets a flat, lump-sum price before we start, so you know the full cost upfront. The price covers the whole scope we agree on, not the hours it takes. If we find something on site that wasn't part of the original scope, we stop and check with you before doing anything extra. No surprise charges on the invoice. For businesses that need regular maintenance at one or more locations, ask us about ongoing service pricing.
- What is your typical process for working with a new customer?
Start by sending us the address, a short description, and a few photos. That helps us see right away if the job is a good fit for us. If it's not something we do well, we'll tell you upfront. We'd rather point you toward someone better suited than take on work we can't do right. If it is a fit, we'll schedule a walkthrough on site. There's a service call fee for the visit, and it lets us see the problem in person, figure out what's really going on, and give you an accurate lump-sum estimate instead of a guess. Once you approve it, we schedule the work around your business hours, check in with your manager on arrival, clean up when we're done, and send before-and-after photos with the invoice.
- What education and/or training do you have that relates to your work?
Our team has years of hands-on experience as handymen and maintenance technicians, much of it in commercial spaces like retail stores, offices, and restaurants. We've also worked through national facilities management platforms, which means we're used to strict check-in procedures, photo documentation, and tight turnaround times. Commercial clients need a vendor who follows their process, and that's second nature for us.