FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear and fair pricing to ensure you get the best value for your move. Our hourly rates vary based on your location and the travel distance involved, but we pride ourselves on offering flexible options that can save you money. If you’re open to scheduling your move around our availability, we can often provide lower rates by booking additional jobs in your area, allowing us to pass those savings on to you. For those on a budget, we also offer flat-rate pricing, making it easier to plan your expenses. What’s more, we often waive minimum hourly charges and never impose additional fees for gas or mileage—just a straightforward hourly rate. With us, you can expect no surprises and complete transparency, so you can focus on what truly matters: your move.
- What is your typical process for working with a new customer?
We strive to make the onboarding process as easy as possible for our new customers. We only require basic information, such as your name and addresses, along with a brief inventory of items. This helps us prepare the necessary equipment for your move. We prioritize your peace of mind by never charging upfront; payment is only due once the job is complete. After you book with us, you'll receive a confirmation email detailing your move. As your move date approaches, we’ll reach out to confirm the details, ensuring everything goes smoothly. Our goal is to provide a hassle-free experience from start to finish!
- What education and/or training do you have that relates to your work?
Our team consists of highly experienced movers who are dedicated to completing every job efficiently and to your satisfaction. To ensure a seamless operation, we have rescue crews available to address any issues that may arise on-site. Our operations manager actively checks in with both our movers and customers to maintain smooth communication and keep you updated on estimated arrival times. We prioritize speed without compromising quality, allowing us to manage multiple jobs throughout the day. This efficiency translates into cost savings for you, as we do not impose minimum hourly charges. If you choose to book us for a full day, we’ll dedicate that time solely to your move. To expedite the process, we typically wrap and blanket items that require extra care. However, we encourage you to communicate with our movers if you have specific items you’d like us to handle with additional attention. Your satisfaction and peace of mind are our top priorities!