FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers of Clean Cure Restoration can expect transparent and competitive pricing based on the specific services required for their restoration needs. We offer detailed estimates tailored to each project, ensuring that customers understand the costs involved before any work begins. Our pricing reflects the quality of our services and the expertise of our team, delivering value for every restoration project we undertake.
- What is your typical process for working with a new customer?
When working with a new customer, Clean Cure Restoration follows a structured process to ensure a seamless and efficient experience: Initial Consultation: We begin by discussing the customer's restoration needs and scheduling an initial consultation to assess the project requirements. Assessment and Proposal: Our team conducts a thorough assessment of the property to determine the extent of the damage and identify the necessary restoration services. We then provide a detailed proposal outlining the scope of work and associated costs. Approval and Scheduling: Once the proposal is approved, we work with the customer to schedule a convenient time to start the restoration process. Restoration Work: Our experienced team implements the restoration plan, utilizing industry-leading techniques and equipment to efficiently restore the property to its pre-disaster condition. Quality Check and Completion: After the restoration work is completed, we perform a quality check to ensure that the customer's expectations are met. We address any concerns and make sure the customer is satisfied with the results. Follow-Up and Feedback: We follow up with the customer to gather feedback on their experience with Clean Cure Restoration. Any additional services or support needed are also addressed at this stage. By following this structured process, we aim to provide every customer with a smooth and successful restoration experience.
- What education and/or training do you have that relates to your work?
Clean Cure Restoration prides itself on having a highly skilled and trained team equipped to handle a variety of restoration scenarios. Our team members undergo extensive education and training programs focused on biohazard cleanup, crime scene trauma management, mold remediation, and odor removal. Some of the key certifications and training that our team members hold include: IICRC Certification: Our team is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), which sets the standard for the cleaning and restoration industry. OSHA Training: We ensure that our team members are well-versed in Occupational Safety and Health Administration (OSHA) regulations to maintain a safe working environment during restoration projects. Biohazard Cleaning Training: Our team receives specialized training in biohazard cleaning techniques, including handling hazardous materials and decontamination procedures. Mold Remediation Certification: Our technicians are certified in mold assessment and remediation to effectively address mold issues and prevent future growth. Odor Removal Techniques: We stay updated on the latest odor removal techniques and use advanced methods to eliminate odors from various sources effectively. By investing in ongoing education and training for our team, Clean Cure Restoration ensures that we deliver high-quality services and maintain industry standards in all aspects of our work.