FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
BSM is not a "budget" agency. While we provide discounts based on the length of contracts/project rates, etc, we aren't the "cheapest, but we do award-winning work and don't cut corners." What we are is highly professional, fast, and results-driven. With a highly transparent SOW that illustrates costs and the supportive actions, BSM will take. All that said, we are genuinely looking to impact local businesses and our community, so share your budget. We might surprise you and, if not, point you in an excellent direction for help.
- What is your typical process for working with a new customer?
The typical process for a new client goes like this: 1a: Audit all aspects of your business (if longer relationship) with complete recommendations for actionable steps over the following months of working together. 1b: Scope of work submitted to cost, timeline, and expectations 2: Request for credentials and legal assurances, privacy protections, etc 3: Set up billing/payments 4: delivery of reporting, analytics, and if 1b delivery timeline.
- What education and/or training do you have that relates to your work?
Our agency has certification/partnership with the following: Google partners, including our clients, have a top 3% of Google scores Meta (Facebook, IG) partner Shopify Partner/ Shopify App Partner Postscript Partner Klaviyo Partner Word Press/Wix Partner ** Additionally, we have supportive case studies for each partner listed**