FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our process is completely transparent. We keep the customer informed off the timeline and different aspects of the project that can either reduce or increase the price. Our team can come out and complete a thorough inspection and draw up a free estimate. We offer assistance with financing and are approved vendors for insurance carriers. Weather the damage is large or small, our team helps you with every step of the process.
- What is your typical process for working with a new customer?
Our process usually starts with just a phone call. During business hours or an emergency call, our dedicated team answer the call day or night. We gather the needed information and then dispatch our team. You can also book a walkthrough of the project via the calendar. Upon arrival, the experienced technicians of PuroClean of North Tustin will assess the damage, make repairs, and create a plan to return your property to pre-damaged condition.
- What education and/or training do you have that relates to your work?
Meeting and exceeding industry requirements, ensuring our technicians are fully experienced, and using the latest technology, are just a few reasons PuroClean of North Tustin is the right choice. We are all well experienced in working with old or new, large or small, commercial, or residential water restoration projects. You may have the chance to save money with a cut-rate company or crew but can seriously sacrifice your property’s durability down the road. Don’t settle for less when taking care of your water damaged property. Trusting PuroClean is the safest choice and you’ll have no regrets in the future. We are licensed and certified through the IICRC, EPA, and hold current needed business requirements for the state of California.