FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For appliance and HVAC repairs, the diagnostic visit is $99 and is credited toward the completed repair. After diagnosis, we provide a written repair estimate for your approval before work begins. A visit to assess a new HVAC installation is usually free. Coffee machines use a separate pickup and bench-diagnosis deposit, confirmed before booking. That deposit is not credited toward the repair; the $99 diagnostic does not apply to coffee machines.
- What is your typical process for working with a new customer?
To begin our collaboration with new customers, we kindly request their contact information and a brief description of the issue at hand. Once we have these details, we work together with the client to schedule a suitable time for diagnostics or repairs. This allows us to provide prompt and efficient service to meet the customer's needs.
- What education and/or training do you have that relates to your work?
Our HVAC work is covered by California contractor license CSLB #1136642, and our appliance repair business is registered with BEAR #50788. Andrew holds EPA certification for refrigerant handling. We have factory training for Daikin and Mitsubishi HVAC equipment. We service Sub-Zero and Viking independently.