FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do offer instant booking for your convenience. However, please note that the initial price is based on the information provided during booking. Once we arrive and assess the size and condition of the space, the price may be adjusted accordingly. We strive to ensure fairness and transparency, and we'll always discuss any changes with you before proceeding.
- What is your typical process for working with a new customer?
When working with a new customer, our process includes: Initial Consultation: We discuss your cleaning needs and preferences over the phone or in person. Home Assessment and Quote: We visit your home to evaluate the space and provide a customized quote. Scheduling: We arrange a convenient time for the cleaning service. First Cleaning Session: We follow a detailed cleaning plan based on your requirements. Feedback and Adjustments: We encourage feedback after the first cleaning to ensure satisfaction and make any necessary adjustments. Ongoing Service: We establish a regular cleaning schedule and maintain high standards to keep your home sparkling. Our aim is to provide reliable, high-quality cleaning that meets your needs and exceeds your expectations.
- What education and/or training do you have that relates to your work?
Our team has the following education and training related to house cleaning: Hands-On Experience: Years of practical experience cleaning various types of homes. Industry Training: Certified in effective cleaning methods and the use of various cleaning products. Specialized Knowledge: Expertise in eco-friendly and non-toxic cleaning solutions. Customer Service: Trained to provide excellent customer service and clear communication. Ongoing Education: We continuously update our skills with the latest cleaning industry trends and best practices. This combination ensures we deliver top-notch, customized cleaning services.