FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on an hourly labor rate, plus any applicable flat fees for specific services like long-distance transport. We provide upfront quotes with no hidden fees and clarify any additional costs, such as for stairs, heavy items, or extra stops.
- What is your typical process for working with a new customer?
We start with a consultation to understand your moving needs and provide a quote. Once booked, we confirm details and schedule the move. On moving day, our team arrives on time, handles packing and transport efficiently, and ensures everything is set up at your new location. We prioritize clear communication and customer satisfaction throughout the process.
- What education and/or training do you have that relates to your work?
Our team is trained in proper moving techniques, including safe lifting, packing, and transporting methods. We also have experience in handling fragile items and furniture assembly. Additionally, we stay updated on industry best practices to ensure efficiency and customer satisfaction.