FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Better Call Pros, we offer clear and upfront pricing with no hidden fees. Our rates depend on the size, type, and condition of your carpets or upholstery. We also provide discounts for repeat customers and seasonal promotions. Any extra services, like stain removal, may incur additional charges, but we’ll always discuss this with you beforehand. For accurate quotes or questions, feel free to reach out!
- What is your typical process for working with a new customer?
At Better Call Pros, we keep it simple: Contact Us: Reach out for a free estimate or to book an appointment. Assessment & Quote: We ask a few questions and provide a clear, customized quote. Cleaning Appointment: We schedule a convenient time to clean your carpets or upholstery. Quality Service: Our experts handle the cleaning, focusing on your specific needs. Satisfaction Check: We do a final walkthrough to ensure you're happy with the results. We’re here to make the process easy and stress-free!
- What education and/or training do you have that relates to your work?
At Better Call Pros, our team is fully trained and experienced to provide the highest quality cleaning. Our technicians undergo continuous education in carpet and upholstery care, including: Certified Technicians: We are certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), a leading industry standard. Specialized Training: We receive hands-on training in various cleaning methods, stain removal, and fabric care to ensure we can handle any job. Ongoing Education: We stay updated on the latest cleaning technologies and techniques to deliver the best results for our customers.