FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers can rest asure that our prices are the most expensive ones in the area for the quality we deliver, and in the end we might be giving some consideration, maybe doing windows molding with out charging, or screens, all will depend on the job size and or dificulty.
- What is your typical process for working with a new customer?
We want to make our process as easy and simple as possible for our new customers. The first step is to tell us us exactly what needed to be done. We will listen carefully, asking questions where needed, so that we make sure we learn exactly what they are looking to get it done Best Practices For a Smooth New Customer Onboarding Process 1. Personalize the Experience. Regarding new customer onboarding, one size doesn't fit all. Personalizing the experience is key to making them feel special. Gone are the days of generic welcome messages and cookie-cutter onboarding processes. Instead, we take the time to understand our customer's unique needs and preferences. We strongly believe the onboarding process helps our business by: Making customers feel comfortable. As a customer, a good onboarding process helps me feel confident about purchase will be worth the dollar and also sets a positive tone for the future. Increasing customer retention. The customer journey is the path taken by our target audience toward becoming loyal customers. So it’s really important to understand – both in terms of what each step entails and how we can improve each one to provide a maximally impressive and enjoyable experience. A thorough customer onboarding process: Introduces our business processes; Reveals our new customers needs and our proposed strategy; Set expectations for contracts, payments, and communication; Aligns on work processes and quality of the service privided.
- What education and/or training do you have that relates to your work?
As business owner I have complete a few training courses a long the years, in the cleaning industry an expert on how to strip and wax any tipe of floor, And also customer service training, basics for the business.