FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer flat rate pricing to make your experience as simple and transparent as possible. With this pricing model, you’ll know exactly what you’re paying upfront, with no surprise fees or additional charges. This makes budgeting easier and ensures you aren’t caught off guard by unexpected costs. Since the price is agreed upon in advance, you can focus on enjoying the service without worrying about fluctuating rates or hidden fees. Flat rate pricing also provides fairness and predictability, as the price remains the same regardless of how long or how much work is involved. This gives you peace of mind, knowing you’re paying for the value of the service rather than hourly rates or time overruns. It’s a straightforward, consistent approach that offers the best value, especially for ongoing or repeat services, and helps ensure a hassle-free experience from start to finish. We offer a 5% senior discount as well as a first responder and military discount.
- What is your typical process for working with a new customer?
When working with a new customer, our process is designed to be efficient and thorough. First, we schedule an in-person visit to assess the plumbing issue. We believe that accurate diagnoses and pricing can only be done on-site, so we send a technician to your location to evaluate the situation. This allows us to fully understand the scope of the problem and provide a detailed assessment. Once our technician arrives, they’ll conduct a thorough inspection and explain the issue clearly. After evaluating the situation, they will provide a flat-rate price for the work needed, so you’ll know exactly what to expect with no surprises. If you agree to proceed, we’ll carry out the necessary work with care and professionalism. After the job is complete, we’ll review the results with you, answer any questions, and offer advice on maintaining your plumbing system to prevent future problems. Our goal is to ensure the process is smooth, transparent, and hassle-free, so you can have peace of mind knowing your plumbing is in good hands.
- What education and/or training do you have that relates to your work?
Our team of plumbers is highly trained and educated to ensure that we provide the best service possible. Each of our technicians has completed a comprehensive apprenticeship program, where they gain hands-on experience under the guidance of skilled professionals. This includes learning about plumbing systems, safety standards, and various repair techniques. In addition to the apprenticeship, our team members undergo ongoing training to stay current with the latest plumbing technologies, tools, and industry best practices. We also specialize in water heating systems, including traditional tank water heaters, tankless models, and heat pump water heaters. Our expertise in these areas allows us to efficiently install, repair, and maintain a variety of water heating systems to meet the specific needs of our customers. All of our technicians are licensed and adhere to local plumbing codes and regulations, ensuring that each job is completed with the highest level of professionalism and expertise. This combination of formal education, specialized training, and continuous professional development enables us to handle a wide range of plumbing issues, especially when it comes to water heating systems.