FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Each situation is estimated uniquely. I quote after meeting the pet and pet parents. You all want this for your pup: food, water, love and attention, exercise, fresh air and potty access. I focus on one family at a time, no double dipping at all, ever. 🐾💛 DISCOUNTS? My discounts apply to first-time customers depending on number of days booked. It’s my thank you for giving me a chance.
- What is your typical process for working with a new customer?
My philosophy is to organize just enough information ahead of time that if there were an emergency (or just a good question) we all know what to do and who to call. We communicate about what is wanted and expected by both of us and put all of it in writing. My process: we make an appointment for a brief FaceTime chat and then plan a relaxed meet/greet in person at your home. The dogs get to know me and show me the treat location. I like to take them for a brief walk.i write estimate and then I make an itinerary and plan for the work. I hold dates with a deposit. Deposits are refundable for 3 days. After that, I am holding your dates with the money you out down. If you need to make a change in the plan, we can credit your account. Cancel a stay anytime and the deposit transfers to the next booking. … you have to meet the client halfway and the key to success for a dog and house sitter is to be flexible. 🩷🐾🦴
- What education and/or training do you have that relates to your work?
I earned a Bachelors Degree from UCLA in 1986, History. I also studied art, culinary arts, Italian and Dance. I am semi-retired now but I cut my teeth at Rover for 2 years and earned 23 consecutive 5-star reviews in pet care. I have been on my own and growing ever since, expanding the business via referral and repeat clients. I have selected a wonderful group of dog lovers to work for. I charge just enough to sustain a work flow and still stay available. A dog sitter who is always booked does not keep clients. I have learned to ask for what my work is worth. Milestones.