FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Competitive Rates: Our pricing reflects the exceptional quality of our workmanship and the premium materials we use, ensuring lasting value for your investment. 2. Transparent Costs: There are no hidden fees. All costs, including labor, materials, and any additional work, are clearly outlined upfront in your estimate. 3. Exclusive Promotions: We regularly offer special promotions for new customers, such as up to 20% off on select services, complimentary 1-year guarantees, and additional benefits. Feel free to inquire about our current promotions to see how you can maximize value on your project. 4. Deposit Policy: A deposit is required to secure your project, with the remaining balance due upon completion. Payment details are discussed during the estimate process to ensure transparency. 5. Inclusive Guarantees: Depending on the project, we provide guarantees ranging from 10 to 30 years. These include annual maintenance such as inspections, pressure washing, and sealing—all at no additional cost to you. 6. Value Added: Our pricing includes not just the project itself but long-term support. Any repairs or maintenance required during the guarantee period are provided completely free, ensuring peace of mind for years to come.
- What is your typical process for working with a new customer?
1. Initial Contact and Consultation: The process begins with a conversation to understand the customer’s needs, project details, and any specific requirements. If the customer is interested, we schedule a free on-site estimate to assess the project and discuss options. 2. On-Site Estimate and Proposal: During the visit, we carefully evaluate the site, take measurements, and discuss the scope of work in detail. Based on the assessment, we provide a detailed proposal, including a breakdown of costs, timeline, and any applicable promotions or guarantees. 3. Customization and Agreement: We work closely with the customer to customize the project plan, ensuring it aligns with their vision and budget. Once all details are finalized, we provide a written agreement outlining the scope of work, payment terms, and guarantee details. 4. Securing the Project: A deposit is collected to secure the project and cover initial materials and preparations. 5. Project Execution: We begin the project on the agreed-upon start date, adhering to the timeline and maintaining clear communication throughout the process. Our team ensures all work is done with precision, using premium materials and methods to deliver outstanding results. 6. Final Walkthrough and Payment: Once the project is completed, we conduct a final walkthrough with the customer to ensure everything meets their expectations. The remaining balance is paid after the customer is fully satisfied. 7. Post-Project Support: We provide a comprehensive guarantee (10–30 years depending on the project), including annual maintenance like inspections, pressure washing, and sealing at no extra cost. Our team remains available for any follow-ups or additional support, ensuring long-term satisfaction.
- What education and/or training do you have that relates to your work?
1. Extensive Hands-On Experience: With years of practical, on-site experience, I have developed a deep understanding of construction techniques, masonry, concrete work, and structural repairs. Each project has honed my skills in delivering high-quality craftsmanship and problem-solving. 2. Specialized Training: I’ve undergone specialized training in advanced masonry techniques, concrete resurfacing, sealing, and structural restoration. This includes mastering the use of premium materials and the latest tools and technology to ensure precision and durability. 3. Code Compliance Knowledge: I am well-versed in building codes, safety standards, and regulations, ensuring all projects are compliant with local and national guidelines. 4. Commitment to Continuing Education: To stay ahead in the industry, I regularly update my knowledge by attending workshops, seminars, and training programs related to construction advancements, sustainability practices, and innovative materials. 5. Customer-Centered Approach: Beyond technical skills, I’ve cultivated expertise in client communication and project management, ensuring each customer feels informed, valued, and confident in the process.