FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our team will always provide you a proposal for the services needed PRIOR to starting the work for your authorization. Sometimes there are unforeseeable issues with plumbing (pipe behind a wall) but even then any changes to the expected scope will be communicated and approved. You will never be surprised by a bill working with our team.
- What is your typical process for working with a new customer?
We love to have one of our trained plumbers come out to diagnose your problem, educate you on their findings, and present you with multiple options to complete the work so you can make the best decision for your budget and long-term wishes.
- What education and/or training do you have that relates to your work?
We boast an in house, 4 level apprentice training program that prepares our plumbers for any service, repair or installation needs our San Diego customers may have. We have on-going bi-weekly safety and code trainings to ensure our team is updated on all new initiatives, along with helpful reminders about best practices.