FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and straightforward, with no hidden fees. We charge based on the size and scope of your move, including factors like distance and the number of items. We also offer discounts for repeat customers, military personnel, and senior citizens. For moves over 15 miles, we adhere to CPUC regulations, including double drive time.
- What is your typical process for working with a new customer?
We start with a free consultation to understand your moving needs. After gathering details about the locations, number of items, and any special requirements, we provide a clear and detailed quote. Once confirmed, we schedule your move and ensure all preparations are handled in advance for a smooth experience.
- What education and/or training do you have that relates to your work?
Our team is trained in proper packing techniques, safe handling of delicate and heavy items, and efficient loading and unloading. We also comply with all safety and regulatory standards required for professional movers in California.