FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Most of the time I work on a time and material basis. I will issue a 'Not To exceed' figure upon request, so the client knows there is a limit. On occasion that figure is exceeded, I usually stand to my quote. I will flex from some bids depending on the situation. I just had a client that wanted a novelty 'Gnome' door built for her grandchildren to enjoy. If I had charged my set rate the job wouldn't have been done. The enjoyment I received by completing it was something money cant buy.
- What is your typical process for working with a new customer?
Keeping the client at ease and informed of what the process will be. Go over details before work starts. Prepare the site and protect existing plants or furniture, assist with pet control if needed.
- What education and/or training do you have that relates to your work?
I started my career by attending cabinet making classes sponsored buy the Univ. of South Carolina on the GI bill. After moving to the SF Bay area and joining Carpenters Local#22 I took advantage of many training programs and seminars. I was then hired by UCSF and continued my education by attending many door and hardware seminars. In my lead position there I led many saftey and work related talks.