FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, upfront pricing with no hidden fees. Our service call includes a full diagnostic, and if you proceed with the repair, the diagnostic fee is waived. We also provide discounts for seniors, military, and returning customers.
- What is your typical process for working with a new customer?
We begin with a quick phone consultation to understand the issue. Then we schedule a convenient time for a technician to visit. Upon arrival, we perform a full diagnostic, explain the issue clearly, and offer the best repair solution. Once approved, we complete the job promptly—often on the same day.
- What education and/or training do you have that relates to your work?
Our lead technician is factory-trained and certified by major brands like Whirlpool, LG, GE, and KitchenAid. With over 10 years of hands-on experience and ongoing technical training, we stay up to date with the latest appliance technologies to ensure top-quality repairs.