FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. No Hidden Fees We believe in clear, upfront pricing with no surprises. What we quote is what you pay—there are no hidden charges added later. 2. Honest Estimates We provide detailed, accurate estimates based on the scope of your project. This ensures that you're aware of costs before we start, with a breakdown of labor, materials, and other necessary expenses. 3. Competitive Rates We offer competitive pricing that reflects the quality of our work. You can expect great value for your investment, ensuring that every dollar spent goes towards high-quality craftsmanship and reliable service. 4. Discounts for Repeat Business or Referrals We value long-term relationships with our clients. If you're a returning customer or refer someone to us, we offer discounts as a thank you for your trust and support.
- What is your typical process for working with a new customer?
1. Detailed Proposal & Estimate Based on the information gathered, we provide you with a detailed proposal and written estimate. This will outline the scope of work, materials to be used, expected timeline, and a transparent breakdown of costs. We ensure all estimates are clear, with no hidden fees. 2. Review & Agreement Once you review the proposal, we go over it together, answer any questions you may have, and make any necessary adjustments. When you're comfortable with everything, we sign a formal agreement that outlines the terms of the project. 3. After the agreement is signed, we schedule the project start date and begin planning the work. This includes coordinating with any necessary suppliers, scheduling contractors, and ensuring that all materials are ready in advance. 4. Execution of Work Our team gets to work on your project according to the agreed timeline. We communicate regularly with you throughout the process to ensure everything is on track and that you’re happy with the progress. 5. Quality Checks & Inspections We conduct quality checks at key milestones to ensure our work meets high standards. If necessary, we’ll bring in additional inspections to guarantee everything is up to code and meets your expectations. 6. Project Completion & Final Walkthrough Once the work is finished, we conduct a final walkthrough with you to ensure that everything meets your satisfaction. If there are any adjustments or final touches needed, we address them promptly. 7. Customer Feedback & Follow-Up Your feedback is important to us! After project completion, we encourage you to share your experience and thoughts. We also check in after a few weeks to ensure you're still satisfied and that everything is performing as expected.
- What types of customers have you worked with?
We have had the pleasure of working with a broad spectrum of clients, each with unique expectations and preferences, including: ✔ Discerning Clients with Exclusive Tastes – We specialize in delivering high-end, custom solutions for clients who expect nothing less than perfection. Our work ensures their spaces are elegant, functional, and tailored to their precise vision. ✔ Homeowners Seeking Personalized Service – Whether it’s a renovation or a new design, we work closely with homeowners who desire a bespoke experience and value craftsmanship, ensuring every detail reflects their personal style. ✔ First-Time Clients with a Focus on Quality and Trust – We understand the importance of building relationships with clients who may be new to high-end renovations. Our transparent communication and exceptional service put them at ease throughout the process. ✔ Long-Term Customers Looking for Consistent Excellence – We have established lasting relationships with clients who rely on us for ongoing projects, trusting us to maintain the highest standards of quality and service across multiple ventures. ✔ Clients with High Expectations and Tight Deadlines – Whether it's a luxury kitchen installation or a commercial project, we excel at managing high-pressure situations while consistently delivering on-time results without compromising on quality.