FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is often per-job regardless of how long it takes and is quoted up front. I haven't yet had a case where I had to charge the client more than originally quoted, although clients have often paid me more than the invoice total as a bonus. Corporate clients receive and hourly rate for more complex jobs.
- What is your typical process for working with a new customer?
I generally either meet on-site at their location or at a convenient location such as Coffee Bean. I usually prefer to have the computer overnight or longer so I can be as thorough as possible and don't have to rush.
- What education and/or training do you have that relates to your work?
5 years at UCSD. Majored in Biology, minor in Psychology. Sometimes you need to know how to talk to computers. They have their own personality! Also taught staff education and extension courses at UCSD in programming and operating systems.