FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price per clean and provide discounts for recurring service.
- What is your typical process for working with a new customer?
🌟 Our Process: How We Work with New Customers At West Coast Cleaners, we make the cleaning process simple, stress-free, and customized to your needs. Here’s what to expect when working with us: 1️⃣ Free Consultation & Quote (Phone, Online, or In-Person) ✔ We discuss your cleaning needs (home, office, Airbnb, move-in/move-out, etc.). ✔ We ask about specific requests, problem areas, and cleaning preferences. ✔ You receive a transparent, no-obligation quote with upfront pricing. 📌 For commercial clients: We can schedule an on-site walkthrough to assess the space. 2️⃣ Easy Scheduling & Booking ✔ Choose a date & time that works for you. ✔ We offer one-time, weekly, biweekly, or monthly cleaning options. 📌 Need last-minute cleaning? We offer same-day & next-day services (if available). 3️⃣ Arrival & Professional Cleaning Service ✔ Our uniformed, trained cleaners arrive on time & fully equipped. ✔ We use high-quality, eco-friendly cleaning supplies (or your preferred products). ✔ Every cleaning follows a detailed checklist to ensure thorough results. 📌 For recurring clients: You can request the same cleaner each time for consistency! 4️⃣ Walkthrough & Quality Check ✔ After cleaning, we do a final walkthrough to ensure everything meets your expectations. 📌 Commercial clients receive a cleaning report with service details.
- What education and/or training do you have that relates to your work?
📚 Our Training & Expertise in Professional Cleaning At West Coast Cleaners, we believe that a great cleaning service goes beyond just wiping surfaces—it requires proper training, industry knowledge, and attention to detail. Here’s what makes us stand out when it comes to training and expertise: 1️⃣ Professional Cleaning Training & Certifications ✔ Industry-Standard Cleaning Techniques – Our team is trained in efficient, systematic cleaning methods for residential, commercial, and Airbnb properties. ✔ OSHA Safety Compliance – We follow workplace safety protocols to ensure a safe, injury-free environment while cleaning. ✔ Eco-Friendly & Non-Toxic Cleaning Methods – We specialize in using green cleaning products that are safe for families, pets, and businesses. ✔ Stain Removal & Floor Care Expertise – Our team knows how to treat different surfaces properly to avoid damage while achieving spotless results. 📌 Ongoing training keeps us updated on the latest industry standards and best practices! 2️⃣ Experience Working in Various Cleaning Environments ✔ Residential Cleaning – Homes, apartments, luxury condos. ✔ Commercial Cleaning – Offices, retail spaces, medical facilities. ✔ Airbnb & Short-Term Rental Turnovers – Fast, hotel-quality cleans. ✔ Move-In/Move-Out Cleaning – Deep cleaning for real estate clients. 📌 Our team is trained to adapt to different cleaning needs for each type of client! 3️⃣ Hands-On Training for Every Team Member ✔ All new hires go through a structured onboarding program. ✔ We provide shadow training with senior cleaners to ensure consistency. ✔ Each cleaner follows a detailed checklist to maintain high-quality service. 📌 We don’t just hire anyone—we train our team to deliver exceptional results! 4️⃣ Customer Service & Professionalism ✔ We train our team in client communication & professionalism. ✔ Cleaners arrive punctual, in uniform, and ready to work. ✔ We focus on attention to detail, reliability, and trustworthiness. 📌 We know that cleaning is a personal service—our team is trained to respect your space and privacy!