FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Hourly labor charge - $85/h per service person. 5% discount for military, senior citizens & repeat customers. Complimentary smart thermostat, UV light purification system, or compressor sound blanket with complete system change out. Financing available through Go Green Financing and Affirm.
- What is your typical process for working with a new customer?
We come out to the customer's residence for a short visual survey to discuss available options and to avoid the element of surprise. Then we provide a detailed binding estimate that outlines the scope of work and description of the equipment to be installed with model numbers and supportive literature. The estimate is good for 14 days. Upon approval, we collect a deposit, order the equipment, and schedule the service date and time. On the scheduled date our crew arrives and gets to work. Upon completion, we clean up after ourselves and test the equipment to ensure proper operation. After the test, we educate the customer on how to properly operate and maintain the equipment and then collect the remaining balance.
- What education and/or training do you have that relates to your work?
Most of our techs and installers have 5+ years of hands-on experience working on a wide range of HVAC equipment including central HVAC systems, heat pumps, split systems, water-source systems, gravity furnaces, PTAC units, packaged units, etc. We hold a C20 trade license in the State of California and Universal EPA certification. Completed various classes on service and installation of modern HVAC equipment. Certified to install American Standard and Trane variable speed high-efficiency HVAC equipment.