FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent, with no hidden fees. We charge a diagnostic fee, which is applied toward the repair cost if you choose to proceed with the service. We offer competitive rates and discounts for repeat customers, seniors, and military personnel.
- What is your typical process for working with a new customer?
We start with a diagnostic assessment to identify the issue. After that, we provide a clear estimate, explaining the repair options and costs. If the customer approves, we proceed with the repair using high-quality parts and manufacturer-approved techniques. We ensure customer satisfaction before completing the service.
- What education and/or training do you have that relates to your work?
I am a certified appliance repair technician with over 10 years of experience. I hold certifications from leading brands like LG, Whirlpool, General Electric, and KitchenAid. I regularly update my training to stay current with the latest appliance technologies and repair techniques.