FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward with no hidden fees. We offer competitive rates, and you can always expect clear communication about the cost before we start. We also have occasional discounts and special offers, which we’ll let you know about when available.
- What is your typical process for working with a new customer?
When working with a new customer, we first discuss their specific needs and expectations to ensure we understand exactly what they’re looking for. After that, we provide a clear quote and schedule the service at a convenient time. On the day of the cleaning, our team arrives on time, ready to deliver high-quality work. We always follow up afterward to make sure the customer is completely satisfied with the results.
- What education and/or training do you have that relates to your work?
Our team is highly trained and knowledgeable in all aspects of professional cleaning. We provide ongoing training to ensure that our staff stays up-to-date with the latest cleaning techniques, safety standards, and industry best practices. Many of our team members have completed specialized courses in advanced cleaning methods, using eco-friendly products, and handling commercial-grade cleaning equipment. We also prioritize customer service training, so every team member knows how to communicate effectively and professionally with clients.