FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should be aware that our pricing structure is transparent and designed to provide value for the services or products they receive. We offer competitive rates and occasionally provide discounts for loyal customers or bulk orders. It's important to note that fees may vary depending on the specific services requested or any additional features included. We strive to communicate all costs upfront to ensure clarity and avoid any surprises. Additionally, we're always open to discussing pricing options to accommodate our customers' needs and budgets.
- What is your typical process for working with a new customer?
Every repair job begins with a thorough diagnostic. I take the time to clearly explain the issue to the customer and provide a complete breakdown of the repair cost, including the cost of any necessary parts. Should the repair require additional parts, it may take up to 3 business days to receive them. Once all the parts are in hand, I return to complete the repair
- What education and/or training do you have that relates to your work?
At Local appilance repair, our technicians undergo extensive education and training to ensure they are equipped with the necessary skills and knowledge to provide top-notch appliance repair services. Here's an overview of the education and training our team members receive: Technical Education: Our technicians typically have backgrounds in fields such as electrical engineering, electronics, or mechanical engineering. They receive formal education and training in these areas, which provides them with a solid understanding of the principles underlying household appliance operation and repair. Manufacturer Certifications: We prioritize ongoing training and certification programs provided by leading appliance manufacturers. These certifications ensure that our technicians are up-to-date with the latest technologies, repair techniques, and safety standards for specific brands and models of appliances. Hands-On Training: In addition to classroom education, our technicians undergo extensive hands-on training to develop practical skills in diagnosing and repairing various types of household appliances. This hands-on experience is crucial for honing their troubleshooting abilities and ensuring they can effectively address a wide range of issues. Continuing Education: The field of appliance repair is constantly evolving, with new technologies and models entering the market regularly. To stay ahead of these developments, our technicians participate in ongoing continuing education programs and workshops. This allows them to expand their knowledge base, learn about emerging trends, and refine their repair techniques. Safety Training: Safety is our top priority at ProSolution. Our technicians receive comprehensive training in workplace safety practices, including proper handling of tools and equipment, electrical safety protocols, and hazard identification. This training ensures that they can perform repairs safely and minimize the risk of accidents or injuries. By investing in education and training for our team members, ProSolution maintains high standards of professionalism, expertise, and customer satisfaction. Our technicians are fully equipped to handle any appliance repair job with confidence and precision, providing our customers with reliable and effective service every time.