FAQs
- What is your typical process for working with a new customer?
We contact the customer and clarify certain aspects of the faulty equipment. We negotiate the cost of repair and replacement parts if required. We clarify the scheduled time for the repair. After diagnostics we inform the client about the fault and the cost of the part if required. Having agreed on the cost of repair and time of fulfillment, we proceed to fulfillment of the order. If the repair was made on the spot without replacement parts, the cost is considered for the time of work 1 hour - 50 dollars (does not include the cost of calling a technician). If a replacement part is required, the cost of the part is considered and the cost of the repair itself is negotiated. We do everything qualitatively and quickly to save your and our time. After any repair we make recommendations for further operation of the equipment.
- What advice would you give a customer looking to hire a provider in your area of work?
It is very important to state the reason why you are applying. If the technician understands the problem, he will provide feedback with an answer to the suspected cause of your equipment failure.
- What questions should customers think through before talking to professionals about their project?
1 Name of technique(model) 2 What happened 3 What were the circumstances 4 Photo This will simplify the diagnosis process and save you and us time. If you can't write answers to these questions, please write at least the name and the reason for the request.