FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here at RKM Heating and Air Conditioning we believe in good honest professional work and understand that there is more than one option to help our customers. We educate our customers provide detailed reports and picture along with multiple options so they can choose whats right for them and their family.
- What is your typical process for working with a new customer?
We like to be prepared when we show up so we can help get you comfortable again, as fast as possible. Our team will ask a serious of questions so we can send out the right technician and parts to help you faster. we will do a thorough diagnostics of your system and find solutions to your problems. Then we will show prove of all our findings and give you options on what can be done to correct the issue. From there you choose what best for you and will get your approval before we start any work
- What education and/or training do you have that relates to your work?
Our technicians are highly trained and continued to be trained through out their carrier to provide better customer service and accurate diagnostics. We Have certified techs Heat Exchangers, Indoor air quality, Heating and air conditioner repairs and service. Certified in 410A, r22 and A2L refrigerants like r32 and r454. Certified installers of heating and air conditioning systems. NATE certified technicians and are a member and follow ACCA, Air Conditioning Contractors of America guide lines and rules. Our techs are tracpipe certified for plumbing gas lines. A certified Rinnai Tankless water heater Pro as well. We have been certified with Goodman, Lennox, Amana, Acpro, Allied, Dynamic AQS, Daikin, Gree, Maytag, Samsung and many other manufactures to ensure we are a top notch service professional