FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Upon initial contact we provide a rough estimate, with the understanding that we will need to visit the property for a walkthrough to provide a precise and final quote for a tailored service. During this walkthrough, we will meet with you to gather important information about your home an any special cleaning requirements. This information allows us to provide a fair and tailored pricing quote based on your specific needs as each house has its own unique features. Pure cleaning also provide both standard and deep cleaning services with a flat rate price and a checklist to cater to the averages customers needs. we also take the time to evaluate your place to provide a precise estimate of the time necessary to complete the task.
- What is your typical process for working with a new customer?
Once we have stablished communication and understanding of the basics, we will schedule a day and time for the meeting and gather the required information, if you need a customized service, we will provide you with a written estimate via email or text. Alternatively, if you require a service with a checklist for standard or deep clean we will provide you with both the estimate and checklist at the time of the meeting.
- What education and/or training do you have that relates to your work?
The experience of having worked in this industry for more than 20 years, and the industry of water and fire restoration, with a certification of IICRC. and also certification for carpet cleaning.