FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Each workscope is different which means pricing may be higher or lower based on a number of factors such as demolition, ease of access, necessary manpower and/or machinery, etc. We may not have the best prices but we know our quality of work and customer service is our number one priority.
- What is your typical process for working with a new customer?
Typically we would chat via messenger or phone to get a good idea of what the customer is looking for. We will then schedule an onsite estimate and complete a walk-through with the customers. During the walk-through some suggestions may be made to ensure the a quality outcome for the customer. Next step is a sent estimate via PDF for record keeping on the customers end. If the customer is satisfy and decides to move forward then a detail contract is sent and conversation begins to schedule a start date.
- What education and/or training do you have that relates to your work?
We are well experience in the concrete and masonry world. However, our priority customer service. We have over 25 years in the field along with a decade plus of customer service training and on-hands experience.