FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
- Fees: A 3% processing fee will be applied to all credit card payments. - Taxes: All prices are subject to applicable sales taxes. - Payment Terms: A 30% deposit is due upon signing of the contract, with the balance due upon completion of the project. - Change Orders: Any changes to the original scope of work will be billed at our standard hourly rate of $100/hour. - Warranty: Our work is guaranteed for one year from the date of completion.
- What is your typical process for working with a new customer?
Here's an overview of my typical process for working with a new customer: Initial Consultation 1. Introduction: We discuss the customer's project goals, objectives, and requirements. 2. Project Scope: We define the project scope, including the services needed and the expected outcomes. Proposal and Estimate 1. Customized Proposal: I create a tailored proposal outlining the project details, timeline, and costs. 2. Detailed Estimate: The proposal includes a detailed estimate of the costs involved, including materials, labor, and any additional expenses. Contract Signing and Deposit 1. Contract Review: The customer reviews and signs the contract, which outlines the project scope, timeline, and payment terms. 2. Deposit Payment: The customer pays a deposit (typically 30%) to secure the project start date. Project Execution 1. Project Kickoff: We schedule a project kickoff meeting to review the project details and timeline. 2. Regular Updates: I provide regular updates on the project progress, addressing any concerns or issues that arise. Project Completion and Final Payment 1. Project Completion: I notify the customer when the project is complete and schedule a final inspection. 2. Final Payment: The customer pays the remaining balance (typically 70%) upon completion of the project and final inspection. Warranty and Support 1. Warranty: I provide a warranty for the work completed, typically for one year. 2. Ongoing Support: I offer ongoing support and maintenance services to ensure the customer's continued satisfaction.
- What education and/or training do you have that relates to your work?
As a contractor and owner of Silva Contractors Inc., I have the following education and training: - Contractor's License: I hold a valid California Contractor's License (#995639), which requires passing a written examination and having a minimum of 4 years of journeyman-level experience in the trade. - OSHA Certification: I am OSHA (Occupational Safety and Health Administration) certified, which demonstrates my knowledge of workplace safety regulations and guidelines. - First Aid and CPR Certification: I am certified in First Aid and CPR, which enables me to respond to emergencies and provide basic life support. - Continuous Education: I regularly attend industry seminars, workshops, and conferences to stay up-to-date on the latest techniques, materials, and regulations. - Business Management Training: I have completed business management training programs, which have helped me develop essential skills in areas such as project management, estimating, and customer service. I believe that my education and training have equipped me with the knowledge, skills, and expertise necessary to deliver high-quality services to my clients.