FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Generally speaking, we are the lowest cost skilled tech service locally available. Quotes typically are issued on a flat-fee basis for an estimated time interval. Repair time beyond that quote is at a further reduced rate.
- What is your typical process for working with a new customer?
Listening to clients' needs, monitoring their expectations and explaining the process or methodology in plain terms are essential to providing comprehensive customer service. If data rescue or recovery is part of the task at-hand, we warn clients against fix-all cures and Do-It-Yourself attempts, which usually result in data loss or destruction. A computer trying to repair itself usually results in data being over-written irrecoverably. Be careful!
- What education and/or training do you have that relates to your work?
I have a background that includes extensive customer service, parts procurement and computer work at local start-ups. I am largely self-taught but have formal education in computers in college and worked repairing computers at non-profits. I have been building and repairing computers for 20+ years.