FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Since our pricing for process serving varies depending on the specifics of each job, here are a few things you should know: 1. **Custom Pricing**: Each job is unique, and pricing is based on factors like the location, type of documents, difficulty of serve, and the urgency of the request. We’ll provide a personalized quote after discussing your needs. 2. **No Hidden Fees**: While each job is priced individually, we are upfront about all costs, so there are no surprises. Once we assess your case, we’ll provide a full breakdown of the pricing. 3. **Rush Services**: If you need expedited services, this may incur an additional fee based on the timeline required. 4. **Discounts**: We may offer discounts for bulk serves, repeat clients, or ongoing work. Please ask about any potential savings during your consultation. 5. **Additional Attempts**: If a serve requires multiple attempts due to difficulties locating the individual, additional charges may apply, but we’ll communicate this clearly ahead of time. 6. **Mileage/Travel Costs**: For jobs outside of a certain geographic range, travel fees may be added, and these will be discussed as part of the initial quote. 7. **Proof of Service**: In most cases, providing an affidavit or proof of service is included in the price, but we’ll confirm this based on the specifics of your request. Feel free to reach out, and we’ll be happy to provide a detailed quote tailored to your specific needs!
- What is your typical process for working with a new customer?
When working with a new customer for process serving, our typical process is as follows: 1. **Initial Consultation**: We begin by discussing your specific needs, including the type of documents that need to be served, the location, and any deadlines or special requirements. This helps us understand the details and complexities of your case. 2. **Quote and Agreement**: Based on the information provided, we offer a detailed quote that outlines the pricing and any applicable fees. Once you approve, we’ll proceed with a formal agreement or service order. 3. **Document Submission**: You provide us with the documents that need to be served, either electronically or in hard copy, depending on your preference. We’ll confirm all details such as names, addresses, and any special instructions. 4. **Service Attempts**: Our process server will make attempts to deliver the documents according to the agreed plan. We aim for quick and efficient service, and will keep you informed of any challenges or issues during the process. 5. **Completion and Proof of Service**: Once the documents have been successfully served, we will provide you with an affidavit or proof of service, depending on the legal requirements of your jurisdiction. This is typically included in the cost, but we will confirm this in advance. 6. **Follow-up**: After the job is completed, we are available for any follow-up questions or further assistance, especially if there is a need for reattempts or additional documentation. This process ensures a smooth and efficient experience for our customers.
- What education and/or training do you have that relates to your work?
For process serving, our team has the following education and training that directly relates to the work: 1. **State Certification/Registration**: Depending on the state or jurisdiction, process servers may be required to complete certification or registration, and we ensure that all our process servers meet the legal requirements for their areas. 2. **Legal Knowledge**: We have a solid understanding of the legal system, including civil procedure rules, deadlines, and the specific requirements for serving different types of legal documents such as summons, subpoenas, and complaints. 3. **Hands-on Training**: Our process servers undergo hands-on training to ensure they are well-versed in best practices for serving documents, handling difficult serves, and dealing with evasive or uncooperative individuals. 4. **Continuing Education**: We stay updated on changes to laws and regulations that affect process serving to ensure compliance and accuracy in our work. 5. **Field Experience**: In addition to formal training, our team has extensive real-world experience in process serving, which includes navigating challenges like hard-to-find recipients, serving in gated communities, and understanding various service methods. This combination of legal knowledge, certification, training, and experience ensures that we can deliver reliable and professional process serving for all of our clients.