FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive. Hereβs what customers should know:π© Base Rates: We offer fixed rates for different types of cleaning services.𧑠Discounts: We provide discounts to regular customers as well as special offers for new clients and seasonal promotions.π Additional Fees: There may be additional charges for post-construction cleaning, deep cleaning, or other specialized services. These fees are always discussed in advance.βΊοΈ Service Packages: We offer value packages that include regular weekly or monthly cleaning at a discounted rate.βοΈ Special Conditions: There can be individual offers for large properties or long-term contracts.π«‘ We are always ready to discuss your needs and find the best solution for youπ
- What is your typical process for working with a new customer?
Our typical process for working with a new customer includes the following steps:π½ Initial Contact: We receive your inquiry via phone or email and clarify the details of your request.π Needs Assessment: We assess the premises and your requirements. This may include an on-site inspection or a phone consultationπ Estimate: After assessing your needs, we provide you with a detailed cost estimate for our services.π Scheduling: We agree on a convenient time and date for the service.π«΅ Cleaning: Our team performs the cleaning services according to the agreed plan and quality standards.π Quality Check: After the work is completed, we conduct a quality check to ensure you are satisfied with the results.π Feedback: We always welcome your feedback and suggestions to improve our services.π«Ά This process ensures a high level of service and meets the needs of each customer.π€
- What education and/or training do you have that relates to your work?
Our team has the relevant education and training to perform cleaning services:π©βππ§βπ Professional Training: All our employees undergo specialized cleaning courses where they learn effective methods and techniques.π§ββοΈ Certification: Many of our workers hold certifications in various aspects of cleaning, such as post-construction cleaning, deep cleaning, and the use of specialized equipment.πββοΈ Practical Experience: We place great importance on hands-on training, so new employees undergo internships under the guidance of experienced specialists.π©βπ§ Ongoing Education: We regularly conduct internal training sessions and seminars to enhance our staff's qualifications and introduce new methods and technologies in the cleaning industry.π¨βπ« Safety and Hygiene: Our employees receive training in occupational safety and hygiene, enabling them to perform their duties effectively and safely.π These measures ensure the high quality of our services and the satisfaction of our clients.π