FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Diagnostic fee: $75 per each system diagnosis (HVAC system or each appliance). *Stacked dryer - $120 for the diagnosis. The diagnostic fee is waived if hired for the repair. 15% off labor for regular customers. Customers who hire us more than one time for repairs or installations, receive this discount (not after diagnostic services).
- What is your typical process for working with a new customer?
To schedule an appointment with a new customer we ask for the customer's service address, email, phone number, and full name. After a diagnostic of a system or a free estimation service, we provide customers with our estimates (usually within the same day).
- What education and/or training do you have that relates to your work?
All our technicians are certified and licensed.