FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
CLEAR PRICING, NO SURPRISES At Original Turf Company, our pricing is straightforward and competitive, ensuring you get exceptional value for your investment. We do not believe in hidden fees or unexpected charges. What you see is what you get. Additionally, we offer cash discounts and financing options. Our goal is to make top-quality turf accessible to everyone while maintaining the highest standards of quality.
- What is your typical process for working with a new customer?
1. Initial Contact: The process begins when a potential customer reaches out to us. This contact can be made through various channels, including text if easiest for you. 2. Free Estimate: We understand that every project is unique, so we offer a free estimate service. Our team schedules a convenient time to visit the customer's location to assess the project scope. During this visit, we discuss the customer's specific needs, preferences, and any existing conditions that may affect the installation. 3. Sample Selection: We offer a wide range of turf options, each with its own unique features and appearance. After the initial assessment, we provide the customer with the opportunity to select samples of artificial turf that align with their vision and requirements. This allows the customer to get a feel for the materials and make an informed decision. 4. Project Scope Discussion: Once the customer has selected samples and discussed their preferences, we have a detailed conversation about the project scope. This includes discussing design elements, any additional features or landscaping requirements, and any potential challenges or considerations that need to be addressed. 5. Estimate Presentation: Following the project scope discussion, we prepare a detailed estimate for the customer. This estimate includes a breakdown of costs, materials, labor, and any other relevant expenses. We present the estimate to the customer for their review and approval. 6. Agreement and Scheduling: Upon the customer's agreement with the estimate, we proceed to finalize the project details. This includes scheduling the installation and coordinating the delivery of materials. Lead times are typically discussed at this stage, and we work to find a timeline that aligns with the customer's needs. 7. Materials Delivery: We ensure that all necessary materials, including the selected artificial turf and any additional landscaping supplies, are delivered to the project site in advance of the installation date. This ensures a seamless workflow. 8. Installation: Our experienced installation team arrives on the scheduled date to begin the installation process. The duration of the project can vary depending on its scope, but we strive to complete most projects within 1 to 4 days. 9. Quality Assurance: Throughout the installation process, our team maintains a high level of quality control. We pay attention to every detail to ensure that the finished project meets the customer's expectations and our own quality standards. 10. Project Completion: Upon completion of the installation, we conduct a final walkthrough with the customer to ensure their satisfaction. Any finishing touches or adjustments are made as needed. 11. Post-Installation Support: Even after the project is complete, we remain available to address any questions or concerns the customer may have. We take pride in providing excellent customer service throughout the entire process. This comprehensive process allows us to collaborate closely with our customers, ensuring that their artificial turf installation meets their vision, budget, and timeline requirements. Customer satisfaction is our ultimate goal, and we are committed to delivering exceptional results on every project.
- What education and/or training do you have that relates to your work?
We hold a state-mandated contractor's license that demonstrates our compliance with all necessary regulations and standards. This license is a testament to our commitment to legal and ethical practices in the industry. With over five years of hands-on experience in the turf installation field, we have successfully completed a wide range of projects, from residential lawns to commercial landscaping. This extensive experience has allowed us to refine our techniques, stay updated on industry advancements, and continually improve the quality of our services. Our team is composed of skilled professionals who have received comprehensive training in turf installation techniques, safety protocols, and customer service. We are dedicated to staying at the forefront of our industry, and ongoing training and education are a fundamental part of our commitment to excellence.