FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Evergreen-Cleaning, we tailor our pricing to the size and complexity of each job. We offer free estimates to ensure you get a fair and transparent quote, and we’re happy to discuss any special requests up front. We also provide discounts for recurring services (weekly, bi-weekly, or monthly) and occasionally run promotions for new customers. If any additional fees apply—such as for same-day bookings or extra services beyond our standard package—we’ll let you know beforehand so there are no surprises
- What is your typical process for working with a new customer?
At Evergreen-Cleaning, we begin by discussing your needs and expectations, whether that’s over a quick call, text, or email. If needed, we schedule an on-site or virtual assessment to ensure we understand the scope of work and can offer an accurate quote. Once you approve it, we set up a convenient day and time for our cleaning service. On the scheduled date, our friendly, professional team arrives with all necessary supplies and equipment, and we’ll walk you through the plan before we get started. We take pride in our attention to detail, so we work methodically to leave your space truly refreshed. After we’re done, we’ll check in to make sure you’re completely satisfied. If there’s anything you’d like revisited, we stand by our satisfaction guarantee.
- What education and/or training do you have that relates to your work?
Our team at Evergreen-Cleaning has undergone professional training in residential and commercial cleaning techniques, as well as proper handling of eco-friendly and traditional cleaning products. We stay updated on industry best practices by regularly reviewing guidelines and recommendations from trusted organizations. This ensures that we not only provide a thorough, high-quality service but also maintain the health and safety standards our clients expect.