FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that my pricing is based on an hourly rate for both technicians and assistants, ensuring they only pay for the actual time spent on the job. For example, the technician rate is $160.50 per hour, and the assistant rate is $99 per hour. I provide detailed, transparent estimates up front, so there are no surprises. Any additional fees, such as for materials or special equipment, are clearly outlined before starting the work. I also offer discounts for certain types of services or repeat customers, and I always strive to offer fair and competitive pricing. My goal is to provide high-quality service at a price that reflects the value of the work done.
- What is your typical process for working with a new customer?
When working with a new customer, my typical process starts with a detailed consultation to understand their needs and concerns. I evaluate the issue by conducting an on-site inspection, which allows me to provide an accurate diagnosis. After that, I explain the findings clearly and offer a detailed estimate, breaking down labor, materials, and expected timelines. Once the customer approves the plan, we schedule the work at a time convenient for them. Throughout the project, I maintain open communication to ensure they’re informed and satisfied with the progress. Finally, I complete the job efficiently and perform a thorough cleanup, leaving the workspace in excellent condition. Customer satisfaction and transparency are my top priorities.
- What education and/or training do you have that relates to your work?
I have extensive hands-on training and years of experience working in the plumbing and construction industry. I learned the trade by working closely with seasoned professionals, mastering everything from installations to complex repairs. Over time, I completed specialized training in plumbing systems, materials like copper and PEX piping, and California building codes to ensure every job meets the highest standards. This combination of practical experience and ongoing education has allowed me to develop the skills needed to deliver high-quality, reliable plumbing solutions to my clients.