FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer straightforward flat rate pricing on all our services - no surprises, no hidden fees, and no overtime charges. Our Flat Rate Promise When you call 100% Plumbing, the price we quote is the price you pay. Our experienced technicians will diagnose your plumbing issue and provide a complete price upfront before any work begins. This means you can make informed decisions without worrying about escalating costs. Special Discounts We're proud to offer special discounts to those who have served our country and our valued senior citizens: 10% discount for all military veterans 10% discount for seniors (65+) Our team of licensed, insured professionals is ready to handle all your plumbing needs, from emergency repairs to installations and maintenance. With 100% Plumbing, you'll get 100% satisfaction, 100% of the time. Call us today for plumbing solutions you can trust at prices you can afford.
- What is your typical process for working with a new customer?
When you work with 100% Plumbing, we follow a carefully designed process to ensure you receive exceptional service from start to finish: Initial Contact: When you call us, our friendly customer service team gathers information about your plumbing issue. We schedule an appointment at a time that works for you, providing a 2-hour arrival window. Technician Arrival: Our uniformed, licensed technician arrives at your home in a clearly marked 100% Plumbing vehicle. We call 30 minutes before arrival, and our technicians wear shoe covers to protect your floors. Diagnosis: After listening to your concerns, our technician completes a thorough inspection of the problem. We take the time to properly diagnose the issue before recommending solutions. Upfront Pricing: Before any work begins, we provide a flat-rate price quote based on the required service. This quote includes all labor, parts, and cleanup—no hidden fees or surprise charges. Service Approval: We proceed only after you've reviewed and approved the quote. We respect your decision-making process and never pressure you. Quality Repair: Our technician completes the service using industry-best practices and high-quality parts. We work efficiently while maintaining our commitment to excellence. Clean Verification: After completing the repair, we clean the work area and demonstrate that the problem is fixed. We answer any questions about the work performed. Follow-up: Within 48 hours, we call to ensure your complete satisfaction with our service and address any additional concerns. Warranty Protection: All our work comes with a service warranty, giving you peace of mind that we stand behind our repairs. At 100% Plumbing, we're committed to creating a stress-free experience with clear communication at every step.
- What education and/or training do you have that relates to your work?
Our Technician Training Program At 100% Plumbing, we believe exceptional service starts with exceptional training. Every technician who wears our uniform has completed our comprehensive training program designed to deliver technical excellence and superior customer service. Our technicians undergo a rigorous multi-phase training process: Technical Certification: All technicians must obtain and maintain proper state licensing and industry certifications. We cover the costs of continuing education to ensure our team stays current with evolving plumbing codes and technologies. Hands-On Apprenticeship: New technicians complete a structured apprenticeship under the guidance of our master plumbers. This includes supervised field experience across residential and commercial scenarios, from basic repairs to complex installations. Diagnostic Excellence: We place special emphasis on accurate problem diagnosis. Our technicians learn systematic troubleshooting methods that identify the true cause of plumbing issues rather than just treating symptoms. Product Knowledge: Our team receives detailed training on the brands and products we install, including the latest water-saving fixtures, tankless water heaters, and smart plumbing technologies. Customer Service Training: Technical skills are only half the equation. Our technicians learn clear communication practices, home etiquette (including property protection protocols), and how to explain plumbing issues in customer-friendly terms. Safety Protocols: We prioritize safety with comprehensive training on workplace safety, proper tool handling, and health protection measures. Ongoing Education: Monthly training sessions keep our technicians updated on industry innovations and best practices. We regularly conduct skills assessments to maintain our high standards. This investment in training ensures that when a 100% Plumbing technician arrives at your door, you're getting a knowledgeable professional ready to solve your plumbing problems efficiently and effectively.