FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is project-based, ensuring that each quote is tailored to the specific scope and requirements of your job. We understand that budget is a crucial factor, so here’s what you can expect: Discounts: We offer discounts based on the scope and type of the job. Discuss your project with us, and we can explore available options for cost savings. Additional Fees: For older homes, additional testing for asbestos or lead may be necessary. These are billed separately to ensure safety and compliance. Transparency: We believe in full transparency. You'll receive a detailed and upfront price estimate before any work begins, so there are no surprises. We strive to make our pricing clear and straightforward, aligning with your expectations and project needs.
- What is your typical process for working with a new customer?
Our process for working with new customers is designed to be thorough and customer-centric, ensuring a smooth and satisfying experience: Initial Consultation: We start with a detailed conversation to assess your needs and understand the problem you're facing. This helps us gather the necessary background information. Inspection: We conduct a thorough inspection to determine the scope of the work needed. This step allows us to accurately diagnose the issue. Communication of Findings: After the inspection, we share our findings with you and provide a clear estimate for the work required. We take the time to answer all your questions and ensure you fully understand the proposed plan. Scheduling and Execution: Once the plan is agreed upon, we schedule the remediation process at a time convenient for you. Our team then performs the work with precision and care. Customer Satisfaction: After completion, we review the results with you to confirm that you are happy with the outcome. Your satisfaction is our top priority. This structured approach ensures that every step is clear and that you are well-informed throughout the process.
- What education and/or training do you have that relates to your work?
We pride ourselves on our extensive education and training to ensure the highest level of service: IICRC Certification: Our firm is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), a leading organization in the restoration industry. This means our lead technicians are professionally trained and certified in various areas, including: Water Restoration: Handling water damage and restoration effectively. Fire Restoration: Expertise in managing and restoring fire-damaged properties. Structural Drying: Specialized techniques for drying out buildings to prevent further damage. Odor Control: Effective treatment methods for eliminating unpleasant odors. Mold Treatment: Safe and thorough mold remediation processes. Background Checks and Professional Appearance: Every member of our team undergoes a comprehensive background check. They are easily identifiable, dressed in company uniforms, and carry a name tag with their picture. This not only assures safety but also maintains a professional standard you can trust. Our rigorous training and commitment to professionalism equip us to handle your restoration needs with expertise and care.