FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Your First Month is always free! True Pricing. It’s easy to understand and based on your rent. Period. Gone are the ridiculous charges for completing repair work orders, up charging repair bills, charging for reports and statements, charging for advertising your property, Blah, Blah, Blah. Whether you own a loft, condo, single-family home, or several fourplexes we have a management pricing solution that will cater to your specific need that is easy to understand because it’s True Pricing.
- What is your typical process for working with a new customer?
True Communications. True open honest direct communication with your licensed manager. Every communication with your manager and your tenant is logged and documented into our True Communication Center. In addition, you will have direct access to your manager’s cell number should you need to reach them after hours and weekends, now that’s True Communications. True Property Marketing. True Property Management is comprised of licensed luxury real estate agents with extensive luxury marketing experience who will market your property with the same magazine quality photography, virtual tours, videos, and professional copywriting you would see in a multimillion-dollar home. It’s the foundation of everything we do prior to syndicating your property to over 200 rental sites like- Apartments.com, Hotpads, Lovely, Trulia, Trovit, RentalSource, and Zillow ultimately getting you the True Maximum Marketing Exposure and highest possible rent. True Tenant Screening. Selecting a tenant is a serious matter. We screen tenants as if they would be living in our own homes. In finding you the right tenant, we put every applicant through a diligent vetting process which includes our True Three Tier Credit Check which consists of- True hard-pull credit report. True national criminal background check. True national eviction check. Once the tenant has passed this stringent investigation, True will personally verify income and landlord references prior to presenting to you. True Express Payments. More than 90% of tenants make their payments on time and online through our True Online Payment Center. Within days of your tenant making their rent payment, your money is directly deposited into your bank account. Gone are the days of lost checks, and late mail. As a landlord, you will appreciate True Express Payments. True Repair Response. All maintenance requests are submitted through our online True Tenant Portal. As a landlord, you will be notified immediately of the request and what the cost will be for the repair. Upon your approval, we then coordinate these repairs for you and handle invoices and payments to vendors with no additional charges, markups or commissions. You pay the True Invoice for the repair and nothing more. True Orange County Property Management - We currently manage properties all across Orange County California. From the beaches of Newport and Huntington Beach to Costa Mesa, Irvine, Orange, Santa Ana, Tustin, Mission Viejo and everywhere in between. Our tremendous success is the direct result of landlords like yourself leaving your current management for someone you can trust like True Property Management. Virtually all of our clients were once with another management company. We know and understand your pain because we interview each of our landlords to access and understand your needs and guard you against what you don’t need.
- What education and/or training do you have that relates to your work?
True Property Management fills a void in the property management industry in Orange County. By providing individualized, responsive, and boutique-style services for our clients, we take on all the responsibility so you don’t have to. Our responsiveness is second to none and our network of renters and contractors allows us to handle any repairs and vacancies efficiently. As California real estate brokers, we assist in both the acquisition and sales of your investment properties. Whether you’re a new income property owner looking for an investment or a longtime owner that’s just sick of the hassles, our team of real estate professionals with help you to expand your portfolio and will handle all the grunt work for you. If you are in search of residential asset management on a higher level, we invite you to contact us at True Property Management.