FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and tailored to your specific needs. We offer competitive rates for our high-quality services. Discounts may be available for recurring services or larger projects. There are no hidden fees; our quotes include all necessary costs for a clear understanding of the investment in our exceptional cleaning services.
- What is your typical process for working with a new customer?
Our process for working with a new customer is designed to be seamless and customer-focused: Initial Contact: Reach out to us via phone or email to discuss your cleaning needs. Needs Assessment: We'll inquire about the scope of work, your specific requirements, and any unique considerations. Quote and Proposal: Based on the information gathered, we'll provide you with a detailed quote and proposal outlining the services, costs, and terms. Discussion and Customization: We encourage open communication to address any questions or concerns you may have. We can customize our services to meet your preferences. Agreement and Scheduling: Once details are finalized, we'll formalize the agreement, and together, we'll schedule the service at a time convenient for you. Service Delivery: Our professional team will arrive at the scheduled time and perform the cleaning services with precision and efficiency. Quality Check: We conduct a thorough quality check after the service to ensure that it meets our high standards and your expectations. Feedback and Future Service: We value your feedback. After the service, we'll discuss your satisfaction and any areas for improvement. We can also discuss ongoing or future services based on your needs. Our goal is to make the process as smooth as possible, ensuring your satisfaction with our services from the initial contact to the completion of the job and beyond.
- What education and/or training do you have that relates to your work?
As a representative of Clean By Design Janitorial, I am committed to maintaining a high standard of expertise in the cleaning industry. Our team members undergo thorough training programs that cover the latest cleaning techniques, use of specialized equipment, and safety protocols. Additionally, we stay informed about industry best practices and innovations to continually enhance the quality of our services. Our dedication to ongoing education ensures that we deliver efficient, effective, and environmentally friendly cleaning solutions to our valued clients.