DEL REAL TILE AND STONE INC.
DEL REAL TILE AND STONE INC.

DEL REAL TILE AND STONE INC.

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Remodel reason
Work needed
Introduction
We are well experienced! Take lots of pride in our work. We work on any project that we take on, like if it was our own! The Main difference between Other company’s. And ours. Is that We always guarantee great work in every single job we do! We will always do a great job. For one simple reason! To see the fulfillment in our customers faces. And an appreciation. For such great work!
Overview

Hired 43 times

Background checked

10 employees

7 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Credit card, Google Pay, Venmo, and Zelle.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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2024

Projects and media

423 photos

Projects and media

423 photos

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Great 4.7

24 reviews

5
92%
4
0%
3
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2
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1
8%

Read reviews that mention:


pro avatar
Steven F.
Mar 6, 2024
·

Hired on Thumbtack

Hired on Thumbtack

Sergio and his team were so committed to initial job that I hired him again for a second job. Now thanks to his hard work and effort, I have new flooring in the bathroom, living room and entryway. I really appreciate the work that was done. The results are awesome!

Details: Bathroom • Floor • Less than 25 sq ft • Wood • Porcelain • No, but I will buy the tiles myself

DEL REAL TILE AND STONE INC.'s reply
Thank you Steven. Home looks so much bigger. And I like the new look. Thank you for the trust.
Tile Installation and Replacement
pro avatar
Rachel C.
Mar 1, 2024
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Hired on Thumbtack

Hired on Thumbtack

Details: Kitchen • Floor • Missing tile(s)

DEL REAL TILE AND STONE INC.'s reply
Tile Repair
pro avatar
Joseph P.
Sep 22, 2023
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Hired on Thumbtack

Hired on Thumbtack

Nothing but great things to say about working with Del Real Tile. They were extremely professional and were able to work with us in completing our bathroom and shower. They offered valuable insight and ideas without being pushy or trying to change our vision. The craftsmanship is top notch and the dedication to detail doesn't go unnoticed. The communication throughout the whole process was beyond great, there wasn't anything that was done without touching base with us first and ensuring it was what we wanted to get the best possible outcome. Overall I could not recommend them more and think that their work speaks for itself.

Details: Bathroom • Tub / Shower enclosure • Floor • Ceramic

DEL REAL TILE AND STONE INC.'s reply
Wow! Looks amazing! Loved the Challenge and the outcome.. Thank you for paying us on time and right away after the job was completed. That shows the type of persons you both are. My wife and I are very appreciative of that. Most importantly Thank you for trusting us in your home while you both had no choice but to work. We thank you and admire your services to this country. God bless you both, and baby on board. Congrats !!
Tile Repair
pro avatar
Dennis O.
Aug 2, 2023
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Hired on Thumbtack

Hired on Thumbtack

Some slight scheduling issues, but wasn't an issue for me - job completed in three days instead of two. The results were exceptional even with me bugging him. It was a pleasure working working with Sergio. Now, it's up to me to finish the walkways to and from patio and put up awning.

Details: Outside patio • Floor • 101 - 200 sq ft • Yes, I already have the tiles

DEL REAL TILE AND STONE INC.'s reply
Thank you Dennis. Yes I apologize for the Delay my truck got stolen, we were still able to complete job. And do it your way. It was a pleasure working with you. Patio looks amazing. Thanks for the review
Tile Installation and Replacement
pro avatar
Stephanie Y.
Jan 29, 2025
·

Hired on Thumbtack

Hired on Thumbtack

This was our first time hiring a contractor, and we did not have a good experience. We hired Sergio because he said his company had experience with bathroom renovations. However, we later found out the company is only licensed for tile work. Despite this, Sergio acted as though he were a general contractor, bringing in subcontractors such as a plumber, carpenter, painter, etc…without proper oversight. Throughout the project, Sergio repeatedly requested advance payments before completing milestones. He also asked for money for personal expenses, such as gas and groceries, as well as money to pay for his Thumbtack account. He’s unprofessional. He often showed up late (around 4–5 PM) and worked until 10pm-midnight, which we later learned is not normal construction practice. He also scratched my new tub due to poor work ethic and set up. His team also didn’t clean after themselves. They left construction debris, spilled grout water, and dumped materials around the neighborhood, leading to complaints from our HOA and neighbors. It took a week for Sergio to water down the powdered area, but there were still debris he didn’t pick up. He also said he was going to put a zipper up, but ended up using painters tape and left it that way for 3 days. After seeing my family coughing from the dust particles and feeling sick, he finally put up the zipper on the 4th day while complaining about how expensive the zippers were. Despite having two weeks to complete the project, he failed to finish on time. We gave him an additional day, but instead of focusing on the work, he requested more money for personal expenses - to get his wife’s eyebrows tattooed! That was the final straw, and we terminated the contract. Additionally, we found that the upfront deposit payments requested were excessive. California law limits deposits to $1,000 or 10% of the project (whichever is less), but Sergio asked for $4000! Save yourself the stress and hire someone who is properly licensed and professional. Based on our experience, we do NOT recommend Sergio!

Details: Bathroom • Kitchen • Backsplash • Floor • Tub / Shower enclosure

DEL REAL TILE AND STONE INC.'s reply
MR. MRS. YANG HIRED ME TO DO THE SHOWER WALLS.IN HER BATHROOM. SHE ASKED ME IF I KNEW SOME GOOD WORKERS THAT I CAN REFER TO HER SO SHE CAN. GET HER BATHROOM PROJECT COMPLETED. I GAVE HER SOME REFERENCES. AND SHE HIRED THEM. SHE WAS THE GENERAL. CONTRACTOR I WAS THE SUB CONTRACTOR. SHE WAS GIVEN $10,000 by HER INSURANCE TO FIX HER BATHROOM THE SHOWER WAS NOT INCLUDED OR LINEN CLOSET, OR CUSTOM VANITY WITH QUARTZ SLAB. OR NEW TOILET. THE SUBS SHE HIRED WENT ABOVE AND BEYOND FOR HER. PLUMBER ADDED FOR FREE A SHOWER HEAD. WITH A NEW SHOWER VALVE. CARPENTER MADE REAL OAK CUSTOM LINEN CLOSET WITH. VANITY ON RIGHT SIDE. UNDERMIOUNT. SINK. WITH CUSTOM QUARTZ. I WENT AHEAD AND ADDED A SHAMPOO. CUSTOM NICHE. AND INSULATION IN WALLS. I. PROVIDED THE INSULATION. ALWAYS TRY AND HELP MY CUSTOMERS AND SAVE THEM MONEY IF POSSIBLE. WHOLE PROJECT WAS GIVEN TWO WEEKS TO COMPLETE. THE FIRST DAY MRS. YANG CANCELED ON THE PLUMBERS SHE COULD’NT MAKE UP HER MIND WHAT TYPE OF TUB SHE WANTED. I THOUGHT THAT WAS VERY UNPROFESSIONAL. AND I STARTED GETTING A BAD VIBE ABOUT THE WHOLE SITUATION. I WAS NOT ABLE TO START UNTIL PLUMBER INSTALLED. NEW TUB , VALVE AND SHOWER HEAD. ON THAT DAY. MRS. YANG ASKED ME IF I CAN PLEASE. PICK UP TUB FROM STOCKTON, AND TOILET AND SINK. FROM ANTIOCH. DIDN’T OFFER TO PAY ME AN EXTRA TRIP CHARGE . JI WAS A LITTLE SURPRISED. BUT DIDNT SAY ANYTHING. PLUMBER CAME IN TUESDAY AFTERNOON. AND INSTALLED. VALVE, SHOWER HEAD AND TUB. . I WAS NOT ABLE TO START TILL WEDNESDAY. 2 DAYS WENT TO WASTE. FOR ME. I STARTED PREPPING SHOWER WALLS INSTALLING INSULATION , INSTALLING HARDIBACKER, INSTALLED RED GUARD WATERPROOF ON SHOWER WALLS TO PROTECT FROM WATER DAMAGING. ON SATURDAY OF THE FIRST WEEK INTO THE PROJECT THEY WANTED TO GO SEE THEIR NEPHEW PLAY SOCCER. AND AFTER THE GAME THEY WERE GOING TO GO. EAT WITH THRE FAMILY.. I STARTED GETTING BOTHER BY ALL THESE DELAYS. I ASKED POLITELY. “ HOW ABOJT IF YOU GO TO THE GAME AND INSTALL SOME RECORDING CAMERAS. IF THAT WILL MAKE YOU FEEL MORE COMFORTABLE. SO I CAN START EARLY IN THE MORNING. AND GET AHEAD. I O NLY HAVE 6 DAYS LEFT. I SAID TO THEM. THEY IGNORED MY QUESTION AND SAID WE WILL CALL YOU WHEN WE GET HOME. IF YOU WANT TO COME ON SATURDAY. I DID NOT RECEIVE A PHONE CALL FROM THEM UNTIL ALMOST 3 pm. DESPITE BEING THAT LATE I STILL SHOWED UP. TO WORK IN THE EVENING BECAUSE I WANTED TO FINISH. THAT EXPLAINS WHY I WOULD ARRIVE IN THE AFTERNOONS AND WORK TILL 9 pm. THE MANAGER IN THOSE CONDOS. WOULD NOT LET US WORK PASSED 9pm. THEY ARE OVER REACTING. WHAT EVER DEBRIS WE MADE WE MADE SURE WE CLEANED IT BEFORE THE NIGHT WAS OVER . THE ONE PARTICULAR THING THAT WAS STARTING TO REALLY BOTHER ME A LOT! IS THAT. THE YANGS DO NOT KNOW WHEN ENOUGH IS ENOUGH THEY KEPT ON ASKING ME TO TAKE TRIPS TO THE MMMSTORE AND PICK UP MATERIALS FOR THEM. BECAUSE THEY DIDNT HAVE A TRUCK. I STARTED TELLING HER NO. BECAUSE IT WAS TAKING A LOT OF MY TIME. AWAY FROM THE SHOWER. I WAS SEEING RED FLAGS. I SAID TO MYSELF. OH LORD I PRAY THESE COUPLE. DONT TRY AND PULL A FAST ONE ON ME AT THE END. THAT IS THE REASON WHY I STARTED. ASKING. HER FOR MONEY. ITS HAPPENED. TO ME BEFORE! SHE LOVED OUR WORK WOULD”NT. STOP PRAISING IT. SUPER EXCITED. ON THE SECOND WEEK. I GOT TO THE JOB SITE AFTER 9. ENTRANCE WAS AT 9 am. I WAS RECEIVING PHONE CALLS DOING HER WORK. AND SHE STARTED DEDUCTING $100. Off my grand total WHEN EVER I WOULD ARRIVE. AFTER 9 am. THAT. FIRED ME UP!!.. I couldn’t believe it how after everything that I’ve done for her, she would still intent to take money from me. It was on Thursday. I had two more days to go Friday and Saturday Mrs. Yang decides to tell me at night time on Thursday. “!Oh, you can’t come tomorrow we are having a birthday party for my son.” I replied ok. Go have your son’s birthday party. And let me work. They denied letting me work. I was stressing. And felt she was doing it on purpose. To say I didn’t finish and she wouldn’t have to pay me the remaining. Balance that she owed me which was $2,000. On Friday I text her if I can have some money to get my wife’s eyebrows done. I was hoping since she’s a lady she would understand and send me a deposit since the job is almost completed. 3/4 she denied it. And went from 0 to 100 real quick I received a message from her at three in the morning stating that because I text her on her son’s birthday that she was going to cancel the whole project and that she was going to take my stuff outside in the morning and for me to pick it. Up. And if I didn’t it would. Get stolen. To. Arrive at 9am. I picked up my tools. And there was some tools missing that she did not give me back. She ended up owing me $2000. She ended up owing the Plumber 495 and she ended up owing the Painter $300. I TRIED TO MAKE THE PEACE AND OFFERED TO GO TO THE JOB THAT SHE DIDN’T HAVE TO PAY ME THE REMAINING BALANCE FROM LABOR FOR SHOWER FOR ME, BUT SHE WOULD HAVE TO PAY THE OTHER GUYS BECAUSE I KNEW THEM THE PAINTER AND THE PLUMBER SHE DENIED IT AND SAID NO RIGHT THERE IS WHEN I KNEW WHAT HER PLANS WERE. SHE REACHED OUT TO THUMBTACK AND WAS ASKING FOR THEM TO REIMBURSE HER THE WHOLE AMOUNT OF MONEY THAT SHE HAD SPENT FOR THE SBATHROOM UNBELIEVABLE HOW PEOPLE CAN BE! SHE TOOK ADVANTAGE OF ME. AND SHE’S A TYPE OF PERSON THAT IS ALWAYS FINDING A WAY TO GET EVRYHING FOR FREE. ALWAYS COMPLAINING. MR. Yang is worse. They tried to make sure that Thumbtack made me pay them back the money. It didn’t go their way this time. I was thankful to Thumbtack and to God for not letting them get over me people are always trying to get me I treat my customers with respect and I’m always there for them and always go above and beyond for them. THERES MY SIDE OF THE STORY. and she’s right. What a headache this was ! I should have avoided this project.
Tile Repair
Credentials
Background Check

Sergio Del Real