FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
There is a 5 hour minimum requirement for every city with the exception of our location, Modesto and Ceres, however subject to change depending on drive time. We do not haul away trash items under any circumstances but we do have companies we can recommend that we have utilized. Donations that are permitted per your city or store guidelines will be hauled away by my team while working if needed as part of the service as long as places have opened back up and they are accepting the items you are donating. Keep in mind that takes away from the time we could be there assisting with the organization process. We do not provide supplies for organizing as part of the rate but we do shop for supplies that may be needed and approved by you for the job. You pay a shopping fee and store cost for items. We do not hang items, install units, nor assemble but we do have a company we can refer you to that does. There is a deposit required and it is based solely on the amount of workers and the drive time to the location to guarantee your time and date. Once the task is done, the booking fee is deducted from your total the day of service. Deposits are NON REFUNDABLE as we are guaranteeing a date that can be provided to another Potentional client. If deposits are sent prematurely and no day and time is confirmed within 30 days, deposit is deemed forfeited. Rescheduling is permitted 1 time per booking day if done within 72 hours of your arrival date and time. Under no circumstances will we allow multiple cancellations. If cancelled after the 72 hour mark or the 1 time permitted cancel, rescheduling is not permitted unless a new deposit is provided and the 1st deposit would have be forfeited. If we arrive to a job and we are not permitted access within by our scheduled start time, we will leave and not only will the deposit be forfeited but you will be required to pay the minimum hours that we will be losing. We arrive 10 to 15 minutes earlier than our start time to allow time for set up. If we are working for you 2 consecutive days or more, due to travel, hotels stays are necessary and will be at the clients expense and enough beds must be provided for the amount of organizers on the job. Separate rooms are not necessary as long as the beds accommodate the people so if there are 3 organizers, 3 bed area necessary and can be in the form of 2 beds plus a sofa bed. Pricing breakdown: Lead Organizer $75 an hour Additional $45 per person, per hour Makeover Services $85 an hour Additional $55 per person, per hour Packing/Unpacking $120 an hour (2 organizers) Additional $45 per person, per hour Hoarding Lead $95 an hour Additional $65 per person, per hour We do not provide supplies as part of the service nor do we carry supplies on hand as every clients home is different. If you are in need of supplies, we provide 2 options; 1 being we can provide you with ideas of what is best for your space and\or; 2 being we shop for them and you pay store cost for the supplies and a one time shopping fee of $75 and that covers our time in the store as well as the time it may take to return any unused items. If you live in an area where parking is not provided and there are fees for parking, that amount will be added to your total. My company does not charge for travel time or gas but toll booth charges are an added addition to your total. Our rates never change unless we encounter live bugs such as mice, roaches, silverfish, bed bugs, etc. In that instance we will discuss the new rate and have a solid agreement before moving forward.
- What is your typical process for working with a new customer?
A conversation over the phone is how I typically start, that way I can hear what a client is needing, then I have you send photos or we FaceTime if possible so I can see the space or spaces needing the work.
- What education and/or training do you have that relates to your work?
My training comes from my everyday life. I am a mother of 5 active children and a husband who is a DJ that travels state to state. I do things that seem normal to me (astounding to others) to maximize on our living space and to create the most efficient space possible without taking away from my 7 personality household and that is better experience than any training or education can give me!